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Reservation and
Rental Process
Reservation Policies
Why
choose Grand Vacation Rentals
Reservation
and Rental Process
Step 1: Select your
property.
Browse the
properties and find the best for your needs.
Sort by the dates of your stay, number of people or
other characteristics.
Browse the different tabs for pictures and property
amenities. Notice that all properties have a requirement for a
minimum number of nights. You may always call to
check on the possibilities of exceptions. Please
note any property restrictions on number of occupants,
smoking, and pets.
Step 2: Get a Quote. Check
availability for your specific dates and then get a
quote.
Step 2: Reserve the property. Request
a reservation for your dates on the property.
You will receive an email confirmation of your
reservation when it is accepted. Initial payment
is required to secure the property.
Step 3: Finalize the reservation. Return the rental
agreement (by fax or mail) and remit payment for the
rental and security deposit (by credit card or check). Upon
receipt of the rental agreement and payment, your
welcome packet will be sent to you with complete
instructions.
Step 4: Arrive at your mountain destination, pick up your keys and enjoy your vacation!
Your rental includes towels and linens, soaps and
shampoo, and dishwashing soap.
Step 5: After successful completion of your
rental, your security deposit will be refunded.
Reservation Policies
Reservation Acceptance
-
All reservation requests
are subject to acceptance by Grand Vacation Rentals
and the successful receipt of the initial payment.
-
You will receive an
email confirmation once your request is accepted.
The email should be received within 24 hours of the
submission of your request.
-
If your reservation
request cannot be accommodated or there are
additional costs not quoted by the automated system,
you will be contacted prior to any processing of
payments.
-
Your rental contract
will be emailed to you after the reservation is
accepted. The signed contract must be returned
30 days prior to arrival to maintain your
reservation. For reservation made less than 30
days prior to arrival, the contract must be returned
with 48 hours of receipt.
-
Arrival instructions
(maps, directions, lockbox codes, etc.) are emailed
prior to your arrival if all payments are completed
and the signed rental agreement has been received.
Payment Policy
-
The initial payment at
due at the time of reservation.
-
The balance of the
payment is due 30 days prior to the arrival date,
unless otherwise noted.
-
The security deposit is
due 30 days prior to the arrival date.
-
If the reservation is
made less than 30 day prior to the arrival date, the
initial payment, balance of rental and security
deposit are due at time of booking.
-
All payments must be
made to maintain the reservation.
Failure to make a payment on the due day may be
considered a cancellation.
-
All payments will be
automatically charged to the credit card on file on
the due date, unless other payment arrangements have
been made prior to the due date.
Cancellation Policy
-
Once your request has
been accepted and the initial payment received, your
reservation cannot be cancelled without cancellation
fees. The fee for canceling a reservation more
than 30 days before the arrival date is $50.00.
-
Within 30 days of the
arrival date, reservations cannot be cancelled, and
only the security deposit is refundable.
Exceptions to this policy are at the sole discretion
of Grand Vacation Rentals and are based upon
individual circumstances and the ability to re-rent
properties.
Why choose Grand Vacation
Rentals?
-
All properties are
professionally cleaned and inspected prior to your
arrival.
-
Each property is
equipped with high quality linens and towels, paper
products, and complementary amenities.
-
Linen and towel
exchanges are available at our office for longer
stays.
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Our staff is locally
available 24 hours a day, 7 days a week for any
emergency needs you may have.
-
We honor MasterCard,
Visa, American Express and Discover credit cards.
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Grand Lake Vacation
Rentals is an established, licensed and insured
business. We adhere to all state, county and
local licensing and taxing requirements.
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